Artificial intelligence in the workplace: insights into the transformation of customer services

Beschreibung

"How does the use of artificial intelligence in training affect employee productivity? These and other questions were investigated as part of the long-term research project “ai:conomics” using company data from various large European companies. Initial results suggest that AI can have a positive impact on employee productivity, especially for new employees." (Author's abstract, IAB-Doku) ((en))

Zitationshinweis

Janssen, Simon, Michael Stops, Sanne Steens, Pelin Özgül, Nicholas Rounding, Sander Dijksman, Raymond Montizaan, Mark Levels, Didier Fourage, Danique Eijkenboom, Evie Graus & Marie-Christine Fregin (2025): Artificial intelligence in the workplace: insights into the transformation of customer services. In: IAB-Forum H. 22.04.2025. DOI:10.48720/IAB.FOO.20250422.01